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Training

The ARHCESMO aims to give professionals in hospitality and tourism in the region with training activities, specialized practices designed to meet the real needs and challenges, given by referenced experts, national and foreign, following active and dynamic training methodologies.

See our trainings here

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Storytelling for change

Storytelling for change

Storytelling for a change

Storytelling is a tool that can be used for a variety of purposes, including conveying company values, sharing knowledge, fostering collaboration between teams and creating experiences.

Scenario for the formation of team A and team B of the same hotel:

  • Training is split into two 4h blocks so that trainees have time to assimilate knowledge overnight.
  • Team A - Hotel Storytelling / Culture Training; (8 hours)
  • Team B - Storytelling / User Experience; (8 hours)
Facilitação de Líderes

Facilitation Leadership

FACILITATION LEADERSHIP TRAINING

Emotional Intelligence (24 hours | 4 hours each module) - II Edition

Contents:
Module 1: Self Consciousness: The Reason for Emotions
Module 2: Consciousness of self: The boundaries of capacities
Module 3: Self Consciousness: Be Confident
Module 4: Social Awareness: Empathy as a Starting Point
Module 5: Managing Yourself: Choosing Emotions
Module 6: Managing Relationships: Influencing the Agenda
Calendar: july 4, 11, 18 and 25, and august 2 and 7, from 2:00 p.m. to 6:00 p.m.
Location: Estoril Palace Hotel

  • Registration for This email address is being protected from spambots. You need JavaScript enabled to view it. with the name, workplace and position of forming until 14th October;
  • It is not necessary to send the qualifications and registration form;
  • Class up to 15 trainees;

Trainer: Cristina Madeira Trainer, Executive & Team Coach:

  • 18 years of experience in Hospitality and Tourism in different functions in the areas of management and operation (housing, events, sales and marketing and training);
  • Degree in Hotel Management and Management (EHSTE), Post-Graduate in Hotel Management (ISLA);
  • Advanced Training of Personal and Professional Development (Catholic University of Lisbon);
  • Executive Coach since 2009 and Team Coach certified by ICF at the European School of Coaching;
  • She is currently developing national and international projects as Senior Training Consultant.

In 2020:

Leadership and Coaching (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: The Shared Vision and Common Goals
Module 2: Outcomes vs. Effort
Module 3: Communication for the Future
Module 4: Collaboration and Power Sharing
Module 5: Useful Feedback
Module 6: Action Plan

Leaders Communication (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: The Need to Be Right
Module 2: The Impact on Relationship
Module 3: The Intent
Module 4: The Feedback Balance
Module 5: Focus on Construction
Module 6: Future Plan

Emotional Intelligence (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: Self Awareness: The Reason of Emotions
Module 2: Self Awareness: The Borders of Capacities
Module 3: Self Awareness: Being Confident
Module 4: Social Awareness: Empathy as a Starting Point
Module 5: Managing Your Own: Choosing Emotions
Module 6: Relationship Management: Influence on the Agenda

Formação - Arhcesmo

Certified Modular Training

Formative Agenda | 2nd Semester 2019

French Course in Tourism: 4, 6, 11, 13, 20, 25, 27 Nov (3pm - 6pm) and 2 Dec (3pm - 7pm) | Code: 19166 | CNQ: 8219

Course Time Management and Work Organization: 11, 14, 18, 21, 25, 28 Nov and 2 Dec (15h - 18h), and 5 Dec (15h - 19h) | Code: 19180 | CNQ: 0382

Spanish course in Hospitality: 3 Dec 2019 (15h - 17h) and 7, 9, 14, 16, 21, 23, 28, 30 Jan and 4, 6, 11, 13, 18, 20, 25, and 25 Feb 2020 3pm - 6pm) | Code: 19163 | 6930

German Course in Hospitality: 9 Dec 2019, 6, 8, 13, 15, 20, 22, 27, 29, Jan and 3, 5, 10, 12, 17 Feb, (15h - 18h) and 19 and 26 Feb 3pm - 7pm) | Code: 19170 | CNQ: 6938

Basic fundamentals of First Aid: 4 Dec 2019 (15h - 17h) and 6, 8, 13, 15, 20, 22, 27, Jan 29, 3, 5, 10, 12, 17, 19, 24, and 26 Feb 2020 (3pm - 6pm) | Code: 19177 | CNQ: 4348

Creative Cooking: 4 Dec 2019, 8, 9 15, 16, 22 Jan (15pm – 18pm) and 23 Jan (15pm – 19pm), 2020 | Code: 19172 | CNQ: 9298

Restaurant Service | Bar, Service and Protocol: 4 Dec (15pm – 17pm) 2019 e 6, 8, 13, 15, 20, 22, 27, 29 Jan e 3, 5, 10, 12, 17, 19, 24 e 26 Feb 2020 (15pm – 18pm) | Code: 19171 | CNQ: 8264

Application form
Informed consent form
RGPD - Declaration of Consent

Storytelling for a change

Storytelling is a tool that can be used for a variety of purposes, including conveying company values, sharing knowledge, fostering collaboration between teams and creating experiences.

Scenario for the formation of team A and team B of the same hotel:

  • Training is split into two 4h blocks so that trainees have time to assimilate knowledge overnight.
  • Team A - Hotel Storytelling / Culture Training; (8 hours)
  • Team B - Storytelling / User Experience; (8 hours)

FACILITATION LEADERSHIP TRAINING

Emotional Intelligence (24 hours | 4 hours each module) - II Edition

Contents:
Module 1: Self Consciousness: The Reason for Emotions
Module 2: Consciousness of self: The boundaries of capacities
Module 3: Self Consciousness: Be Confident
Module 4: Social Awareness: Empathy as a Starting Point
Module 5: Managing Yourself: Choosing Emotions
Module 6: Managing Relationships: Influencing the Agenda
Calendar: july 4, 11, 18 and 25, and august 2 and 7, from 2:00 p.m. to 6:00 p.m.
Location: Estoril Palace Hotel

  • Registration for This email address is being protected from spambots. You need JavaScript enabled to view it. with the name, workplace and position of forming until 14th October;
  • It is not necessary to send the qualifications and registration form;
  • Class up to 15 trainees;

Trainer: Cristina Madeira Trainer, Executive & Team Coach:

  • 18 years of experience in Hospitality and Tourism in different functions in the areas of management and operation (housing, events, sales and marketing and training);
  • Degree in Hotel Management and Management (EHSTE), Post-Graduate in Hotel Management (ISLA);
  • Advanced Training of Personal and Professional Development (Catholic University of Lisbon);
  • Executive Coach since 2009 and Team Coach certified by ICF at the European School of Coaching;
  • She is currently developing national and international projects as Senior Training Consultant.

In 2020:

Leadership and Coaching (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: The Shared Vision and Common Goals
Module 2: Outcomes vs. Effort
Module 3: Communication for the Future
Module 4: Collaboration and Power Sharing
Module 5: Useful Feedback
Module 6: Action Plan

Leaders Communication (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: The Need to Be Right
Module 2: The Impact on Relationship
Module 3: The Intent
Module 4: The Feedback Balance
Module 5: Focus on Construction
Module 6: Future Plan

Emotional Intelligence (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: Self Awareness: The Reason of Emotions
Module 2: Self Awareness: The Borders of Capacities
Module 3: Self Awareness: Being Confident
Module 4: Social Awareness: Empathy as a Starting Point
Module 5: Managing Your Own: Choosing Emotions
Module 6: Relationship Management: Influence on the Agenda

Formative Agenda | 2nd Semester 2019

French Course in Tourism: 4, 6, 11, 13, 20, 25, 27 Nov (3pm - 6pm) and 2 Dec (3pm - 7pm) | Code: 19166 | CNQ: 8219

Course Time Management and Work Organization: 11, 14, 18, 21, 25, 28 Nov and 2 Dec (15h - 18h), and 5 Dec (15h - 19h) | Code: 19180 | CNQ: 0382

Spanish course in Hospitality: 3 Dec 2019 (15h - 17h) and 7, 9, 14, 16, 21, 23, 28, 30 Jan and 4, 6, 11, 13, 18, 20, 25, and 25 Feb 2020 3pm - 6pm) | Code: 19163 | 6930

German Course in Hospitality: 9 Dec 2019, 6, 8, 13, 15, 20, 22, 27, 29, Jan and 3, 5, 10, 12, 17 Feb, (15h - 18h) and 19 and 26 Feb 3pm - 7pm) | Code: 19170 | CNQ: 6938

Basic fundamentals of First Aid: 4 Dec 2019 (15h - 17h) and 6, 8, 13, 15, 20, 22, 27, Jan 29, 3, 5, 10, 12, 17, 19, 24, and 26 Feb 2020 (3pm - 6pm) | Code: 19177 | CNQ: 4348

Creative Cooking: 4 Dec 2019, 8, 9 15, 16, 22 Jan (15pm – 18pm) and 23 Jan (15pm – 19pm), 2020 | Code: 19172 | CNQ: 9298

Restaurant Service | Bar, Service and Protocol: 4 Dec (15pm – 17pm) 2019 e 6, 8, 13, 15, 20, 22, 27, 29 Jan e 3, 5, 10, 12, 17, 19, 24 e 26 Feb 2020 (15pm – 18pm) | Code: 19171 | CNQ: 8264

Application form
Informed consent form
RGPD - Declaration of Consent

  • ARHCESMO Partners

    Parceiros Rede T

    Parceiros IEFP

    Parceiros HotelShop

    Parceiros BrowserBox

    Parceiros Turismo Portugal

    Parceiros GCAR Advogados

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  • ARHCESMO is Member of:

    Turismo Cascais

    Confederacao Turismo Portugues

    Turismo Lisboa

    Codigo Etica Turismo

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