Managing customer experience in tourism has a key elementl to its success: the human factor. The success of an hotel depends to a large extent on the competence, the ability of its employees to interact with the customer.
How are organizations dealing with this challenge? How are other industries, such as healthcare, managing their clients' experience?
How can we expect our employees to deliver a good customer experience if they are not thenselves living it?
In our session we will present a reflection on the role the private healthcare sector is managing in its clients' experience and how Service Design can create better customer experiences by engaging employees.
An opportunity to ask our questions, our ideas on this topic and discuss with those who have extensive experience in the area.
Speakers: Susana Branco | Employee Experience Designer | Partner at BUSIGNERS
Nelson Santos de Brito | Client Experience Director at Luz Saúde
Participation is free, with registration required.