2019 will be the year for IT to maintain international security compliance across all digital applications and tools.
From the rampant adoption of mobile communication tools to artificial intelligence to the Internet of Things, IT departments in every area of hospitality must be prepared to see some big programming surprises.
In addition to groundbreaking gadgets and software, 2019 will also be the year when IT will advocate for international security compliance across all digital tools and applications.
Increased security and confidentiality
As the EU will put the GDPR into effect in May, ensuring the security of its internal communication channels will be more than just a trend in 2019 - it will be an absolute necessity. Adopting a private in-house messaging platform will help employees discreetly transmit needed information to one another without unnecessarily engaging guests. Since these sensitive messages can be used by many media today (email, direct message, video, image, etc.), adopting a platform that can support a variety of media formats will be important next year.
With a secure chat tool, all sensitive company or HR information will remain protected. While companies can establish confidential communication solutions in internal applications, they can also document employee activity and collaboration for posterity. For customer service teams, this can be invaluable, as information is readily accessible but discreet if employees require it.
With more people using voice-activated devices in their homes, it is natural to use these same devices to make environments “smarter”. By 2019, IT departments must anticipate that adopting technologies that allow guests to control lights, temperature, and other features in a hotel room can be difficult to decipher.
Adding a voice-activated device like Google Home or Amazon Echo can eliminate the risk of a Yelp misclassification or a late-night complaint at the desk. The guest can control room-specific functions such as at home.
According to The Wynn Las Vegas, more than 4,700 of its rooms will be equipped with an Amazon Echo to help guests easily control things like lighting and temperature. Don't be surprised if you start seeing rooms with “smart” beds that can determine if the guest is sleeping or awake and heating or lighting the room accordingly.
BYOD programs (bring your own device)
With the emergence of mobile desktop applications, the expectation is that messages will be answered in real time, or at least in a timely manner. While it is your company's responsibility to set the rules for employees not to tire or accumulate overtime when dealing with internal communications 24 hours a day, it is also important to make the digital workplace application accessible to all employees. possible. For many, this means using any cell phone in their possession. By 2019, it will be critical to ensure that your digital workplace provider can work across a wide range of devices.
An increased presence of AI
Depending on who you talk to, artificial intelligence (AI) is met with excitement or skepticism and concern. While there are many industries that will eventually be dominated by AI, the hotel industry is unlikely to have full automation by 2019, or never will.
With that said, many hotel industry companies have begun to incorporate some friendly robots to help with some housework and other tasks that do not require much face to face interaction. AI will ultimately help the guest experience by improving the quality of any person-to-person exchange.
Automation is not meant to threaten a growing industry, but to keep it simplified, error-free and to maintain high standards in what it does best; striving to make the customer experience as impeccable as possible.
Source: HN hospitalitynet
Original Article: https://www.hospitalitynet.org/news/4091140.html